Frequently Asked Questions
Everything you need to know about shopping with MOOLK.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout.
Do you ship internationally?
Yes, MOOLK ships worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.